Thank you for choosing PoshMood for your women's fashion and lingerie needs. We strive to ensure that your shopping experience with us is as convenient and enjoyable as possible. Below, you'll find our delivery policy, outlining everything you need to know about receiving your orders:
Order Processing Time:
- Orders are typically processed within 1-2 business days from the time they are placed.
- During peak seasons or promotional periods, processing times may be slightly longer, but we make every effort to expedite orders as efficiently as possible.
Shipping Methods and Timelines:
- We offer several shipping options to accommodate your needs.
- Standard Shipping: Delivery typically takes 3-7 business days.
- Expedited Shipping: For those who need their orders sooner, expedited shipping options are available, with delivery typically within 1-3 business days.
- Please note that shipping times may vary depending on your location and any unforeseen circumstances such as weather delays or carrier issues.
Shipping Costs:
- Shipping costs are calculated based on the selected shipping method, package weight, and destination.
- We may offer free shipping promotions from time to time, so be sure to check for any ongoing offers during checkout.
Order Tracking:
- Once your order has been shipped, you will receive a confirmation email containing tracking information.
- You can track your order's progress using the provided tracking number through our website or the carrier's website.
International Shipping:
- We offer international shipping to select countries.
- International shipping times may vary depending on customs procedures and local postal services.
- Customers are responsible for any customs duties, taxes, or fees incurred upon delivery.
Delivery Address:
- Please ensure that the delivery address provided during checkout is accurate and complete.
- We are not responsible for orders delivered to incorrect addresses provided by the customer.
Delivery Confirmation:
- Orders will be considered delivered once confirmed by the carrier's tracking information.
- If there are any issues with delivery, please contact us promptly, and we will assist you in resolving the matter.
Failed Delivery Attempts:
- In the event of a failed delivery attempt, the carrier will typically leave a notification with further instructions for redelivery or pickup.
- It is the customer's responsibility to follow up with the carrier to arrange for successful delivery.
Missing or Damaged Items:
- If your order arrives with missing or damaged items, please contact us within 48 hours of delivery so that we can resolve the issue promptly.
- We may request photos or additional information to facilitate the resolution process.
Holiday Shipping:
- During peak holiday seasons, shipping carriers may experience delays due to increased volume.
- We recommend placing orders well in advance to ensure timely delivery during these periods.
Contact Information:
- If you have any questions or concerns regarding your order or our delivery policy, please don't hesitate to contact our customer service team.
- You can reach us via email at support@poshmood.com or through our website's contact form.