At PoshMood, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be instances where you may need to return a product or seek a refund. To make the process as seamless as possible, we have outlined our return and refund policy below:
1. Returns:
- We accept returns within 30 days of the delivery date.
- All returned items must be unworn, unwashed, and in their original condition with tags attached.
- For hygiene reasons, lingerie items must have their hygiene seals intact.
- Shoes must be returned in their original shoebox, without damage to the box.
- Accessories must be returned with all original packaging and tags.
- Please ensure that all returned items are free from any signs of wear or use.
2. Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and automatically applied to your original method of payment within 7-10 business days.
- Please note that shipping fees are non-refundable, and the cost of return shipping will be deducted from your refund unless the return is due to an error on our part.
- Refunds are issued in the original currency of purchase.
3. Exchanges:
- We currently do not offer exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.
4. Damaged or Defective Items:
- In the unlikely event that you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving your order. We will provide further instructions on how to return the item for a refund or replacement.
5. Non-Returnable Items:
- Gift cards and final sale items are non-returnable and non-refundable.
6. How to Initiate a Return:
- To initiate a return, please contact our customer service team at [customer service email] with your order number and reason for return. We will provide you with a return authorization and further instructions on how to return the item(s).
7. Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part or the item is damaged or defective.
8. International Returns:
- International customers are responsible for all return shipping costs, duties, taxes, and customs fees associated with returning items.
9. Changes to Policy:
- PoshMood reserves the right to modify or amend this return and refund policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.
By shopping with PoshMood, you agree to abide by the terms outlined in this return and refund policy. If you have any further questions or concerns, please don’t hesitate to contact our customer service team for assistance.